Please read instructions completely and be sure that you understand them before you get started.

To get the best results have someone trace your feet for you. Be sure to use a flexible cloth or plastic tape measure (not a steel carpenters tape) and measure to the nearest 1/16th inch. We recommend that you trace onto a standard manila file folder, one folder per foot for large feet. If you have small enough feet you can use one folder, with a foot on each side. Any normal heavier weight paper will do fine too. Stand up straight, barefoot, and in a relaxed position with your feet at their most comfortable distance apart. For most people this is about shoulder width. Spread your toes, then let them relax and try to remain relaxed throughout the tracing process, not moving until both feet have been traced completely. If you have sensitive feet you may find that this tickles a bit.

If you prefer to trace your own feet, kneel on one knee, barefoot, with your weight on the foot being traced, and on a hard smooth surface. A sturdy coffee table is perfect for this. Be sure that your toes are somewhat spread out, like they would extend when you take a step. Be careful while tracing not to move your foot.

Please trace the lines around your feet several times to darken the correct outline, and please check your measurements until you consistently get the same measurement at the same point. You measure twice, we cut once.

Measure over the toes, ball, and waist of the foot, not around the foot, and mark on the paper the spots where the measurements started and ended, on both sides of the foot. When you trace the outside line of your feet, be sure that the pen or pencil is held straight up, perpendicular to the paper, especially at the heel and toes. This should be a true silhouette of the shape of your foot. When you are tracing the inner line, angle the pen or pencil to indicate where your foot actually touches the ground. Use a writing device that has a thin barrel like a pencil, or the Bic Stick.

If you wear orthotics, and you would like us to build your shoes to accommodate the orthotics, we need to have two sets of tracings and measurements-- one barefoot, and another standing on the orthotic.

Look at your tracing, and if one foot traces or measures bigger than the other, be certain that it is, for we will make one shoe bigger than the other.

Please do not let these instructions intimidate you. Most people do an adequate job as long as they read completely and follow these instructions. We will examine your tracings and contact you with our thoughts. Sometimes we’ll request a second set, just to be sure, especially when making a custom fit pair. If you’d like us to guide you through the tracing process, please call and we’d be happy to help. If the shoes do not fit we will try again to make them right or refund your money.

We will trace your feet onsite free of charge if you can come to see us in our showroom. Please mail your tracings, your contact information, and your order details to:

We will contact you to discuss your tracings after we’ve had a chance to analyze them. Faxed tracings are not acceptable.